Frequently asked questions

Answers about offline use, keys, content and support.

Do I need API keys?

Not for manual Scripture, lyrics, slides or installed local transcription. Deepgram and Gladia are optional cloud alternatives. Gemini is required for Studio's AI generation, not transcript editing.

Can I use it offline?

Installed Bibles, local libraries and available media work locally. Local transcription needs its installed model. Initial account setup, downloads, updates, cloud processing and support submission require connectivity. Rehearse offline to verify your setup.

Are lyrics included?

No. Create your own songs, paste authorised lyrics or restore an authorised library backup. There is no bundled commercial lyrics catalog.

Where do the Bibles come from?

The initial data follows the archive inherited through Rhema. Downloadable Library texts use HelloAO/AO Lab. User imports come from you. These are separate sources with separate content rights. See sources and credits.

Why are detections sometimes wrong?

Audio quality, transcription mistakes, ambiguous references and paraphrase matching can affect results. Check the transcript, reference and surrounding passage. Use Manual mode for deliberate approval.

Why does PowerPoint import fail?

Windows rendering needs an installed copy of Microsoft PowerPoint. Export to PDF and import that if necessary. Rendered imported slides do not reproduce the original animations.

Does backup include all media?

Keep media files separately. Library records can reference paths on another PC. Reconnect and rehearse media after restoring.

Does saving a support report upload it?

No. Saving creates a local file. Direct submission uploads only after you explicitly submit the reviewed description and optional logs.

Is account export a library backup?

No. It contains server account/reporting records. Use Backup & Transfer for supported local libraries, plus separate media copies.

Why does a replacement 1.0.0 not auto-update?

The updater detects higher version numbers. An installer using the same version requires manual installation. Follow release instructions and back up first.

What should I send support?

App version, workspace, steps, expected result, actual result and a reviewed report if helpful. Never include passwords or API keys. See diagnostics.